ORDER PROCESSING TIME

• All orders processed within 2-3 business days.

ESTIMATED SHIPPING TIME

• Shipping times within European Union or United States typically range between:
  📦 7-15 Business Days

SHIPPING GUARANTEE

• We are committed to ensuring your order reaches you as expected. If your package does not arrive within the following time frames, we will offer a free replacement or full refund:
• United States, Canada, Australia, New Zealand, United Kingdom: 45 days
• European Union: 45-50 days

30-day return policy

• Item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• the receipt or proof of purchase.

To start a return, contact us at support@brokenvelvet.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exchanges

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

• If approved, you’ll be automatically refunded on your original payment method within 10 business days.